Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@evcarcharger.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@evcarcharger.store.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@evcarcharger.store.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@evcarcharger.store.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@evcarcharger.store.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@evcarcharger.store.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@evcarcharger.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@evcarcharger.store.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@evcarcharger.store.
Returns & Warranty Policy
Thank you for shopping with EV Car Charger. We want you to be fully satisfied with your purchase. If you’re not happy with your order, we’re here to help.
We operate in accordance with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Product Images & Descriptions
Product images on our website are for illustrative purposes only and may not exactly represent the item received. We reserve the right to update product images and specifications without prior notice.
Online Returns Policy
- Returns are only accepted for products purchased directly through EV Car Charger.
- You have the right to cancel your order within 14 days of receiving your goods, with or without a reason.
- Once cancelled, you have another 14 days to return the item(s) to us.
- Refunds will be processed within 14 days of receiving the return.
- Deductions may be made if the product’s value is reduced due to damage or handling beyond what is necessary to inspect the item.
📌 Proof of purchase is required and verified through your online transaction.
💳 Refunds are issued only to the original payment method. If that account no longer exists, please contact us for further assistance.
Items Not Eligible for Return
We cannot accept returns for:
- Personalised products (e.g. custom logos or customer-specific modifications)
- Items that are used, incomplete, scratched, or damaged
- Products that have not been stored or used according to the provided instructions
- Products repaired or altered by anyone other than an approved professional
- Returns with no return reference or clear identification
- Faults resulting from a customer-supplied design or specification
Warranty Information
All products purchased from EV Car Charger come with a 1-year warranty, covering faults due to defects in materials or workmanship.
To Make a Warranty Claim:
- Contact us at contact@evcarcharger.store or call us on 0333 090 694 to report the issue.
- If the return is approved, we’ll issue you a Return Authorisation Number (RAN) – this must be clearly written on the return packaging.
- We may offer a prepaid return label (UK only). If not, return postage is the customer’s responsibility.
If your product is found to be faulty:
- We will repair or replace it free of charge.
- If a repair or replacement isn’t possible, we may offer a refund of the depreciated value.
- Replacement items may be refurbished or include refurbished parts.
Warranty Exclusions
The warranty does not apply in the following cases:
- Damage from shipping, installation, or incorrect use
- Products used or maintained outside the instructions provided
- Modifications or repairs by unauthorised persons
- Removed or defaced serial numbers or identification labels
- Installation or repair by someone other than a qualified electrician
❗ Any repair work must be carried out by a competent, qualified electrician. Failure to do so will void your warranty.
Shipping & Returns Postage
- If your product is found to be faulty, return shipping is free.
- If you send the item back yourself, we will reimburse up to £9.50
- If no fault is found after testing, you may be charged for:
- Return postage
- Inspection and testing
- Admin and handling fees
Your Legal Rights
This policy does not affect your statutory rights under UK consumer law.
EV Car Charger does not accept liability for:
- Loss of income, business, or time
- Business interruption or loss of opportunity
Our products are supplied for domestic, private, or light commercial use only.
Contact Us
Have a question or need help with a return?
📧 Email: contact@evcarcharger.store
📞 Phone: 0333 090 694